Is ticket refund available or can I change the date of departure?

Terms of refund and exchange directly depend on the fares on which the flight ticket was purchased. Detailed information on the fare conditions is available on our website.

For refund of air ticket purchased online on our website, please contact the Call Center via contact form or by e-mail callcenter@azal.az. If air ticket has been purchased from a tourism company or agency, then for refund please, contact the appropriate travel agency. Refunded will be applied within 30 working days when you pay by a credit or debit card.