Terms of refund and exchange directly depend on the fares on which the flight ticket was purchased. Detailed information on the fare conditions is available on our website.
For refund of air ticket purchased online on our website, please contact the Call Center by calling +994 (12) 598 88 80, or by e-mail callcenter@azal.az. If air ticket has been purchased from a tourism company or agency, then for refund please, contact the appropriate travel agency. Refunded will be applied within 30 working days when you pay by a credit or debit card.
Please note that in case you notice a mistake in your flight ticket right after the purchase, it may be canceled within three hours from the time of issuance (but at least 3 hours prior to flight departure). You should contact your ticket office, or in case of online booking – please contact our call center.