Terms of refund and exchange directly depend on the fares on which the flight ticket was purchased. Detailed information on the fare conditions is available on our website.
Please note that in case you notice a mistake in your flight ticket right after the purchase, it may be canceled within three hours from the time of issuance (but at least 3 hours prior to flight departure). You should contact your ticket office, or in case of online booking – please contact our call center.