Skip to main content

Submit a request

Azərbaycan Русский

Azərbaycan Русский

Sign in
Submit a request

Help Center
Select your journey stage
Airport

Articles in this section

Where do I go when I arrive at the airport?
How do I know which check-in counter to use?
What happens at the check-in counter?
How do I pass through security smoothly?
What should I do after security control?
When does boarding usually begin?
What if I have a long queue at security or passport control?
What if my hand baggage is over the allowed limit?
What should I do if I lose an item at the airport before boarding?
What are AZAL’s carry-on baggage rules?

See more

What happens if boarding is delayed?

Latif Asgarov

June 23, 2026 07:13 Updated

Announcements are made at the airport. Information is also provided via SMS and email.

Was this article helpful?

0 out of 0 found this helpful

Still Can't Find What You Need?

Submit Request

Can't find the answer? Submit a request and our team will get back to you.

WhatsApp

Message us on WhatsApp for convenient, on-the-go support.

Information

Baggage Information
Fare rules
Travelling with children and pregnant
Travelling with pets
Unwanted passengers
Overbooking
Prohibitions and restrictions
Carriage Rules
Pricing Policy

AZAL Miles

About the programme
How to earn and redeem miles
Become a member
Sign in
Rules and conditions
FAQ

Azerbaijan Airlines

About us
Supervisory Board of AZAL
Latest news
Our fleet
Career
Help Center
Write us
Mobile apps

Corporate information

Group transportations
Sales offices
Office & Representation Offices
Visiting days
Press Room
Subdivisions
Financial reports
Corporate partnership inquiry
Against human trafficking

© 2022 Azerbaijan Airlines - All rights reserved Privacy Policy