Service class upgrades can be made either by:
• Spending additional miles; or
• Using the complimentary upgrade privilege available to Elite status members twice per year.
This privilege is valid only during the Elite status period. Upgrade requests must be submitted no earlier than 48 hours and no later than 3 hours before departure.
Please note:
• Separate upgrade coupons are required for outbound and return flights;
• Each coupon is valid for one direction only;
• The privilege does not apply to Budget fare tickets or award tickets.
To use the privilege, requests must be sent to azalmiles@azal.az.