Skip to main content

Submit a request

Azərbaycan Русский

Azərbaycan Русский

Sign in
Submit a request

Help Center
Select your journey stage
Pre-Flight

Articles in this section

What documents should I bring to the airport?
How can I check my baggage allowance before departure?
How can I change or cancel my ticket before travel?
Can I update my contact details before the flight?
How do I check the latest flight status?
Can I request a special meal before departure?
Can I request wheelchair or mobility assistance before the flight?
What should I know if I am traveling with an infant?
What items are restricted in baggage?
How is online check-in done?

See more

How can I change or cancel my ticket before travel?

Latif Asgarov

June 17, 2026 11:09 Updated

Was this article helpful?

0 out of 0 found this helpful

Still Can't Find What You Need?

Submit Request

Can't find the answer? Submit a request and our team will get back to you.

WhatsApp

Message us on WhatsApp for convenient, on-the-go support.

Information

Baggage Information
Fare rules
Travelling with children and pregnant
Travelling with pets
Unwanted passengers
Overbooking
Prohibitions and restrictions
Carriage Rules
Pricing Policy

AZAL Miles

About the programme
How to earn and redeem miles
Become a member
Sign in
Rules and conditions
FAQ

Azerbaijan Airlines

About us
Supervisory Board of AZAL
Latest news
Our fleet
Career
Help Center
Write us
Mobile apps

Corporate information

Group transportations
Sales offices
Office & Representation Offices
Visiting days
Press Room
Subdivisions
Financial reports
Corporate partnership inquiry
Against human trafficking

© 2022 Azerbaijan Airlines - All rights reserved Privacy Policy