Flight booking
- How to book tickets for a group of passengers over 9 people?
- Why is it impossible to buy tickets for certain dates on the website even if there are flights on the flight schedule?
- Why do the flight tickets prices for the same destination but different dates vary?
- What documents do I need to provide to buy a flight ticket?
- Is it possible to book a ticket without making a payment on your website?
- To which destinations can I buy tickets on your website?
After purchasing the flight ticket
- Can I upgrade my class of service after purchasing a ticket?
- I purchased the flight ticket online but I did not receive any confirmation. What is the reason?
- While buying the flight ticket online, I misplaced the name and surname fields, or there was an error when specifying the passport number (phone, address, etc.). What can I do?
- How to add services or make changes to the existing booking?
Ticket exchange and refunds
- Are there any cases of compulsory refund?
- I bought a round trip ticket, but I cannot use its first part (“to” destination), can I use a return ticket?
- I was issued a refund of flight ticket, but the funds are not returned to my bank card. What is the reason?
- I was refused a visa to the country of destination. Is it possible to get ticket refund?
- Is ticket refund available or can I change the date of departure?
Baggage rules and conditions
- The airline lost or damaged my baggage. Where can I apply for?
- Is a baby stroller or wheelchair accepted for carriage free of charge on the flight?
- What kind of pets is allowed for carriage on board the aircraft?
- I need to travel with an oxygen tank. Are they allowed on board the aircraft?
- Are there any hand luggage restrictions?
- Can I carry food and medicines in my hand luggage or hold baggage?
Travelling with children
Transit and transfer flights
- Can I check my baggage to the final destination when travelling on a transit or transfer flight?
- When travelling on a transit or transfer flight, do I need to pay for excess baggage for each destination or is it enough to pay only once?
- I am travelling on a long-haul transit flight. Will the airline provide me with a hotel?
- I have a transfer flight through separate terminals of the Heydar Aliyev International Airport. Do I need a transit visa?
Flight check-in
- Do I need to present a printout of the itinerary receipt and the credit card used to pay for the ticket on the website at the airport check-in counter?
- What does priority seat at the airport mean?
- What should I do if I am late for checking in or boarding a flight?
- I checked in for a flight online, but I have baggage. Do I have to wait in lines again for check-in at the airport?
- Do I need to pay airport check-in fee for the flights of Azerbaijan Airlines?
- When does flight check-in at the airport begin?
On board services
Contact and request to AZAL
- Do you have any vacancies?
- When will you launch new flights?
- How can I contact Call Center of the Heydar Aliyev International Airport in Baku?
- How can I contact AZAL Customer Care?
- How can I complain about the quality of the services provided?
- I found a mistake on the website. Where can I apply for?