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  1. AZAL Help & Support Center
  2. Planning your trip with Azerbaijan Airlines
  3. Ticket exchange and refunds

Ticket exchange and refunds

  • Are there any cases of compulsory refund?
  • I bought a round trip ticket, but I cannot use its first part (“to” destination), can I use a return ticket?
  • I was issued a refund of flight ticket, but the funds are not returned to my bank card. What is the reason?
  • I was refused a visa to the country of destination. Is it possible to get ticket refund?
  • Is ticket refund available or can I change the date of departure?
AZAL Help & Support Center
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