Question: What destinations are included in the campaign?
Answer: Hello, dear passenger. Thank you for your inquiry. The campaign includes flights on Baku-Istanbul-Baku and Istanbul-Baku-Istanbul routes.
Question: Which airport in Istanbul will the flights offered in the campaign be operated from?
Answer: Hello, dear passenger. Thank you for your inquiry. The flights offered in the campaign will be operated from Heydar Aliyev International Airport to Istanbul's new airport.
Question: When will the campaign start?
Answer: Hello, dear passenger. Thank you for your inquiry. The campaign will continue from February 1st to February 29th. Please note that by obtaining discounted tickets, you can travel to Istanbul between February 1st and February 29th.
Question: How long will the campaign last?
Answer: Hello, dear passenger. Thank you for your inquiry. The campaign will be active until February 29th.
Question: How much will the tickets cost in the campaign?
Answer: Hello, dear passenger. Thank you for your inquiry. Within the campaign framework, tickets for flights from Baku to Istanbul will cost only 135 euros, while tickets for flights from Baku to Istanbul and back will be 195 euros. Tickets for flights from Istanbul to Baku will cost only 157 US dollars, and for flights from Istanbul to Baku and back, they will be 199 US dollars.
Question: Why did discounted tickets sell out so quickly?
Answer: Hello, dear passenger. Thank you for your inquiry. Please note that there is a high demand from customers wishing to take advantage of the campaign, and the number of discounted tickets is limited. Due to the limited quantity and the high demand, air tickets at the discounted prices have been sold out within a short period. To stay informed about upcoming campaigns, please continue to follow us.
Question: Why is the ticket price higher than what was indicated in the promotion?
Answer: Hello, dear passenger. Thank you for your inquiry. The tickets offered at lower prices were limited in quantity, and due to high demand, they were sold out quickly. Tickets are now available again at the airline's standard rates.
Question: What is included in the discounted tickets? Does it include baggage and meals?
Answer: Hello, dear passenger. Thank you for your inquiry. Within the campaign framework, when you obtain any ticket according to the economy and business class, you will receive a complimentary baggage allowance of 23 kg. Please note that discounted tickets include all services provided by the airline, as well as meals.
Question: Why is the application not working?
Answer: Hello, dear passenger. Thank you for your inquiry. We apologize for the temporary inconvenience. The application has been overloaded due to a high number of users trying to purchase tickets at discounted prices. Technical difficulties will be resolved as soon as possible. We kindly ask you to try again after some time. Thank you for your understanding.
Question: The application is not working. How can I purchase a ticket?
Answer: Hello, dear passenger. Thank you for your inquiry. We apologize for the temporary inconvenience. The application has been overloaded due to a high number of users trying to purchase tickets at discounted prices. If you encounter difficulty purchasing tickets through the application, you can try using our website (https://www.azal.az/az/index.html).
Question: Can I obtain discounted tickets from elsewhere?
Answer: Hello, dear passenger. Thank you for your inquiry. Within the campaign framework, you can obtain discounted tickets through AZAL's updated mobile application and website, as well as from Azerbaijan Airlines' ticket offices and accredited travel agencies.
Question: Why does "Azerbaijan Airlines" display the prices of tickets in euros?
Answer: Hello, dear passenger. Thank you for your inquiry. The currency for ticket prices is determined based on factors such as the region, primary flight destinations, and customer preferences. Therefore, and in accordance with international standards, the prices of AZAL's tickets are displayed in euros.
Question: Why are flights from Baku expensive compared to, for example, Kutaisi (or other cities)?
Answer: Hello, dear passenger. Thank you for your inquiry. Heydar Aliyev International Airport, the main hub of AZAL airlines, has a wide route network, which provides passengers with more options to various destinations. Taking into account this and the increasing demand for flights, prices may be higher compared to flights operated from smaller airports.
Question: Why couldn't tourism companies obtain discounted tickets within the campaign framework?
Answer: Hello, dear follower. Thank you for your inquiry. AZAL has implemented this campaign to make travel more accessible for citizens. The sale of discounted tickets is intended for the public.
Question: I wanted to buy a discounted ticket. I entered my information, but I couldn't make the payment, an error occurred.
Answer: Hello, dear follower. Thank you for your inquiry. Due to the large number of customers wishing to purchase discounted tickets for the selected destination, tickets for this destination may be sold out.