1. What destinations are included in the promotion?
Answer: Hello, dear customer. Thank you for your inquiry. The promotion includes flights to London, Prague, Vienna, Berlin and Tivat.
2. Question: When can tickets be purchased within the promotion?
Answer: Hello, dear customer. Thank you for your inquiry. Tickets can be obtained within the framework of the promotion on March 19, 2024.
3. Question: How long will the promotion last?
Answer: Hello, dear customer. Thank you for your inquiry. The promotion will be active only on March 19.
4. Question: What are the travel dates for the tickets bought as a part of the promotion?
Answer: Hello, dear customer. Thank you for your inquiry. With the exception of high-demand periods, the promotion includes flights operated by the airline from April 1st to June 5th, 2024.
5. Question: How much will the tickets cost during the promotion?
Answer: Hello, dear customer. Thank you for your inquiry. Within the scope of the promotion, when traveling to London via Heathrow and Gatwick airports, price of one-way tickets starts at 179 EUR, round-trip tickets at 298 EUR. The price of tickets to Prague, Vienna, Berlin and Tivat starts at 159 EUR for one-way and 248 EUR for round-trip.
6. Question: Are the ticket prices during the promotion inclusive of airport fees?
Answer: Hello, dear customer. Thank you for your inquiry. The price of the tickets offered within the promotion includes airport fees.
7. Question: Why did discounted tickets sell out so quickly?
Answer: Hello, dear customer. Thank you for your inquiry. Please note that there is a high demand from customers wishing to take advantage of the campaign, and the number of discounted tickets is limited. Due to the limited quantity and the high demand, air tickets at the discounted prices have been sold out within a short period. To stay informed about upcoming campaigns, please continue to follow us.
8. Question: Why does the ticket price exceed the amount stated in the promotion?
Answer: Hello, dear customer. Thank you for your inquiry. The tickets offered at lower prices were limited in quantity, and due to high demand, they were sold out quickly. Tickets are now available again at the airline's standard rates.
9. Question: What is included in the discounted tickets? Does it include baggage and meals?
Answer: Hello, dear customer. Thank you for your inquiry. Baggage is not included in the tickets offered within the promotion, but permission is granted for carrying hand luggage up to 10 kg. Please note that all services provided by the airline, as well as meals, are included in the discounted tickets.
10. Question: Why is the application not working?
Answer: Hello, dear customer. Thank you for your inquiry. We apologize for the temporary inconvenience. The application has been overloaded due to a high number of users trying to purchase tickets at discounted prices. Technical difficulties will be resolved as soon as possible. We kindly ask you to try again after some time. Thank you for your understanding.
11. Question: The application is not working. How can I purchase a ticket?
Answer: Hello, dear customer. Thank you for your inquiry. We apologize for the temporary inconvenience. The application has been overloaded due to a high number of users trying to purchase tickets at discounted prices. If you encounter difficulty purchasing tickets through the application, you can try using our website (https://www.azal.az/az/index.html).
12. Question: Can I obtain discounted tickets from elsewhere?
Answer: Hello, dear customer. Thank you for your inquiry. Within the campaign framework, you can obtain discounted tickets through AZAL's updated mobile application and website, as well as from Azerbaijan Airlines' ticket offices and accredited travel agencies.
13. Question: Why does Azerbaijan Airlines display the prices of tickets in euros?
Answer: Hello, dear customer. Thank you for your inquiry. The currency for ticket prices is determined based on factors such as the region, primary flight destinations, and customer preferences. Therefore, and in accordance with international standards, the prices of AZAL's tickets are displayed in euros.
14. Question: Why are flights from Baku expensive compared to, for example, Kutaisi (or other cities) ?
Answer: Hello, dear customer. Thank you for your inquiry. Heydar Aliyev International Airport, the main hub of Azerbaijan Airlines, has a wide route network, which provides passengers with more options to various destinations. Taking into account this and the increasing demand for flights, prices may be higher compared to flights operated from smaller airports.
15. Question: Why couldn't tourism companies obtain discounted tickets within the campaign framework?
Answer: Hello, dear customer. Thank you for your inquiry. AZAL has implemented this campaign to make travel more accessible for citizens. The sale of discounted tickets is intended for the public.
16. Question: I wanted to buy a discounted ticket. I entered my information, but I couldn't make the payment, an error occurred.
Answer: Hello, dear customer. Thank you for your inquiry. Due to the large number of customers wishing to purchase discounted tickets for the selected destination, tickets for this destination may be sold out.