Please, submit a formal written claim to our Passenger Request Division (wt@azal.az) within 7 days of receiving your bag. Include your PIR and baggage tag. Compensation for damaged baggage is assessed based on the extent of the damage and applicable international conventions (such as the Montreal Convention). Passengers are usually required to provide a repair quote or proof of the bag's value.
My baggage is damaged, how will I be compensated?
