You must report the missing baggage at the "Lost and Found" desk before leaving the arrival hall to obtain a Property Irregularity Report (PIR). This document is essential for tracking and future claims. Please, submit a formal written claim to our Passenger Request Division (wt@azal.az) within 7 days of receiving your bag. Include your PIR, baggage tag, photo of your passport.
My baggage is missing, what should I do?
