Skip to main content

Submit a request

Azərbaycan Русский

Azərbaycan Русский

Sign in
Submit a request

Help Center
Select your journey stage
Post-Flight

Articles in this section

What should I do after landing?
How can I submit complaints or suggestions?
Where can I get a flight certificate (invoice)?
Due to a change of plane, I couldn't get a purchased seat. What should I do?
When will my delayed baggage be located?
Will my baggage be delivered to my address once found?
My baggage is missing, what should I do?
Why is my baggage delayed?
My baggage is damaged, how will I be compensated?
Items are missing from my baggage, how do I file a claim?

See more

How can I submit complaints or suggestions?

Latif Asgarov

June 23, 2026 07:02 Updated

You can send them to wecare@azal.az.

Was this article helpful?

0 out of 0 found this helpful

Still Can't Find What You Need?

Submit Request

Can't find the answer? Submit a request and our team will get back to you.

WhatsApp

Message us on WhatsApp for convenient, on-the-go support.

Information

Baggage Information
Fare rules
Travelling with children and pregnant
Travelling with pets
Unwanted passengers
Overbooking
Prohibitions and restrictions
Carriage Rules
Pricing Policy

AZAL Miles

About the programme
How to earn and redeem miles
Become a member
Sign in
Rules and conditions
FAQ

Azerbaijan Airlines

About us
Supervisory Board of AZAL
Latest news
Our fleet
Career
Help Center
Write us
Mobile apps

Corporate information

Group transportations
Sales offices
Office & Representation Offices
Visiting days
Press Room
Subdivisions
Financial reports
Corporate partnership inquiry
Against human trafficking

© 2022 Azerbaijan Airlines - All rights reserved Privacy Policy